Privacy Policy

1. Who We Are

Bulldog Blinds and Shutters Ltd is a family-run business providing bespoke window covering solutions across Warwickshire and surrounding areas. We are committed to protecting your privacy and ensuring your personal data is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information you provide to us

We collect information when you:

• Complete our contact form or request a quote
• Book a survey or consultation
• Purchase our products or services
• Contact us by phone, email, or other means
• Provide feedback or reviews

This information may include:

• Your name and contact details (address, phone number, email)
• Details about your enquiry or requirements
• Property information relevant to our services
• Payment and billing information
• Communications with us, including phone calls and correspondence

Information we collect automatically

When you visit our website, we may automatically collect:

• Technical information about your device and internet connection
• Information about your visit, including pages viewed and time spent
• Location data (with your consent) to help us understand our service areas

3. How we use your information

We use your personal data for the following purposes:

Providing our services

• Responding to your enquiries and providing quotes
• Arranging and conducting surveys and consultations
• Processing orders and delivering products/services
• Providing customer support and aftercare services
• Managing warranty claims and repairs

Business operations

• Maintaining accurate business records
• Processing payments and managing accounts
• Complying with legal and regulatory requirements
• Protecting against fraud and ensuring security

Marketing (with your consent)

• Sending information about our services and special offers
• Inviting feedback on completed work
• Market research to improve our services

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

5. Sharing Your Information

We may share your personal data with:

• Service Providers: Trusted third parties who help us deliver our services (e.g., payment processors, delivery companies, professional advisers)
• Suppliers: Manufacturers and suppliers when necessary to fulfill your order
• Legal Requirements: Law enforcement or regulatory bodies when required by law
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

6. International Transfers

Your personal data is primarily processed within the UK. If we need to transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

7. Data Retention

We retain your personal data only for as long as necessary:

• Customer records: For the duration of our business relationship and up to 7 years afterward for legal and business purposes
• Marketing data: Until you withdraw consent or we determine it's no longer relevant
• Website data: As outlined in our cookie policy
• Warranty information: For the applicable warranty period plus 2 years as required by law

8. Your Rights

Under UK data protection law, you have the following rights:

To exercise any of these rights, please contact us using the details on our contact page. We will respond within one month of receiving your request.

9. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand website usage and improve performance
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks or data breaches

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you and relevant authorities of any data breaches as required by law.

11. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "last updated" date at the top of this policy
• Notify existing customers by email where appropriate
• Post the updated policy on our website

13. Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us: